Shipping policy
Shipping Policy
Last updated: [November 12, 2025]
At Samantha Kay Art, each artwork is handled with the utmost care to ensure it arrives safely and beautifully. Every piece is packaged with professional-grade materials and shipped from our studio in New Hampton, Iowa.
Processing Time
- Original Artwork: Please allow 3 Weeks for careful packaging and preparation before shipment.
- Prints and Merchandise: Typically ship within 7-9 business days.
- You’ll receive an email notification with tracking information once your order is on its way.
Shipping Rates & Delivery
- Shipping costs are calculated at checkout based on size, weight, and destination.
- Domestic (U.S.) orders ship via UPS or USPS Priority Mail.
- International shipping is available; delivery times and costs vary by region.
- Please note that buyers are responsible for any customs fees, import duties, or taxes applied to international orders.
Packaging
Each artwork is wrapped and cushioned with protective materials:
- Original paintings ship flat or rolled (depending on size and medium) in sturdy, custom boxes or tubes.
- Fine art prints are carefully rolled in acid-free tissue and shipped in mailing tubes or flat mailers.
- All packages are insured for the full value of the artwork.
Delivery Issues or Damages
If your order arrives damaged, please contact us within 5 days of delivery with clear photos of the packaging and artwork. We’ll work with you to file a claim and resolve the issue quickly.
Returns & Exchanges
Due to the nature of fine art, all sales are final. However, if there’s an issue with your order, please reach out — customer satisfaction and care are always our priority.
Questions
For any questions about your shipment or special delivery requests, please contact us at art.samanthakay@gmail.com.